Service
Our Service
Service Philosophy
The company has a strong design winning ability, has multiple product lines in various industries, and has a professional FAE team for technical support. And establish flexible strategic cooperative relations with suppliers and customers to achieve win-win cooperation.
Pledge
The company will meet the needs of users for the purpose, long-term to provide users with pure capacitors, resistance products, technical advice, logistics and distribution, free shipping and personnel training. After receiving the quality problem feedback from customers, we will reply within 24 hours or send after-sales service personnel to arrive at the scene as soon as possible, so that the customer is not satisfied and the service does not stop.
Service System
1、Pre-sale Service
Engineers provide users with pre-sales technical consultation and planning guidance, such as capacitor, resistance, inductance selection, matching, scheme design, etc., to answer difficult problems encountered by users during use and provide relevant technical guidance;
2、In-sale Service
When our company receives technical problems and difficulties from customers, we will guide the operation by telephone. If the problem still cannot be solved, we will negotiate with customers, assign technicians to the production site for guidance, and cooperate with users to do relevant work;
3、After-sales Service
(1). Provided product solution selection, customized solution design consultation;
(2). Technical support, guidance on installation and technical debugging;
(3). Provide technical training and consultation for users' operation and maintenance personnel, and analyze abnormal product failures;
(4). Establish customer files for our company's key customers, regularly track customers' product use recommendations, and return visits regularly;
(5). The company's after-sales engineers can provide you with technical assistance and remote operation guidance services;
Technical Support Hotline
Tel：13212734110
EMAIL：yang.kai@mlcclab.com
You can call the above numbers when you need to provide technical support, an engineer will provide you with technical assistance, or send an email to the above email address for any questions you need to consult, and we will have a specialist to answer it.
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